In the digital age, constant availability is a decisive competitive advantage. SmartOffice 3.5 from SUSI&James sets new standards for automated customer communication. The digital assistant SUSI reliably answers phone calls, collects customer information and processes requests using state-of-the-art AI technologies such as Large Language Models (LLM) and Retrieval Augmented Generation (RAG). Companies can link their phone numbers directly to the system, allowing SUSI to scale and answer calls almost indefinitely at the same time. With the help of AI-supported topic recognition, the system processes even complex inquiries precisely and delivers relevant solutions.
A highlight of the recent version is the integration of RAG nodes, which enables direct access to structured and unstructured data and provides targeted answers. This provides companies with extensive product or service information with a digital advisor. The ability to understand complex queries and provide relevant data in real time clearly sets the system apart from conventional voice assistants. In addition, the dialog builder offers an intuitive tool for designing conversations graphically. Users can flexibly adapt and optimize dialogues without any programming knowledge. Thanks to the integration of LLM nodes, the interaction becomes even more natural by responding individually to customers based on definable parameters.
To further improve performance and user experience, SmartOffice V3.5 includes extensive analysis tools. Companies can evaluate conversations via widgets and export functions, identify improvement potentials and continuously optimize the system. Sensitive information is processed in compliance with GDPR thanks to integrated data protection functions. In addition to telephone integration, the beta version of the chat connection opens up new possibilities for flexibly serving digital communication channels and increasing reach. This functionality makes the SmartOffice a valuable tool in an increasingly networked world.
The SmartOffice is individually tailored to the size of the company and offers flexible plans – from 250 calls per month to solutions for several thousand contacts. The modular expandability and the option to integrate plug-ins individually ensure that the system can be optimally tailored to the needs of a wide range of industries. CEO Marcel Martini emphasizes that version 3.5 offers companies the opportunity to integrate voice AI seamlessly and efficiently into their processes. Customers particularly appreciate the further development of the system, which enables even faster adaptation to market requirements.
The integration of LLM and RAG technologies in conjunction with classis predictive AI-methods sets new standards for communication between companies and their customers. The integration of innovative technologies into a user-friendly platform underlines SUSI&James’ commitment. As a result, the company not only remains a pioneer in the field of automation but also enables 24/7 accessibility that extends far beyond the boundaries of the automotive industry.
With these innovations, SUSI&James impressively demonstrates how voice AI can revolutionize customer service. Companies benefit from a system that meets the highest technological standards and at the same time complements human interaction.
text: SUSI&James GmbH , Turley-Straße 8, 68167 Mannheim
LinkedIn: https://www.linkedin.com/company/susi&james-gmbh
Facebook: https://www.facebook.com/susiandjames
