OEM&Lieferant Ausgabe 2/2020

100 Engineering service provider Diagnostic Competence Partner: Enabler between OEM and Supplier By Nicolae Foica, Projectmanager/Senior system engineer, E/E System integration and testing, ServiceXpert GmbH in Munich Difficulties in diagnostic implementation often lead to delays in delivery. ServiceXpert, the diagnostic competence partner with proven processes and tools, supports the elimination of bottlenecks – on OEM and supplier sides. Not least in times of growing globalization, increasing competition and extremely high cost pressure, it is becoming more and more important for companies in the automotive industry to work with business partners who provide support with many years of technical expertise and project experience – not least when bottlenecks and difficulties arise in their own processes. Since diagnostic implementation generally takes place towards the end of ECU develop- ment, bottlenecks often occur in delivery dates on the supplier side and associated fol- low-up processes at the OEM. ServiceXpert Gesellschaft für Service-Informationssys- teme mbH is an established automotive ser- vice provider with focus on diagnostics and increasinglyworks in partnershipwith various OEM and Tier1 suppliers. In these situations, the ServiceXpert specialists have often been able to prove that they are able to flexibly adapt to project situations with their proven, dynamic processes and distinctive diagnostic know-how and deliver the appropriate solu- tions. This expertise is continuously developed by the team and is now ranked by well-known OEMs and suppliers as a „Trusted System Partner“. The diagnostics team has focused on the fol- lowing topics: ›  Diagnostic development and requirements engineering on UDS protocol level ›  Automated diagnostic protocol tests (ECU Test Standalone) ›  Automated systemdiagnostic tests (testing in a system network) ›  Network Management Conformance Tests (NMCT) ›  Continuous testing and debugging support in close cooperation with the software de- velopment teams ServiceXpert’s classical approach usually starts in the form of a presence meeting or workshop, in which a strategy is developed, for example, to enable the requesting com- pany to deliver a production-ready software within two iteration loops and thus avoid an imminent penalty of the client. By means of an initially performed automa- ted diagnostic protocol test, which is carried out together with ServiceXpert either onsite within the scope of a workshop or remotely, the supplier can quickly be shown the ex- tent to which the software at the diagnostic interface deviates from the requirements of the client. Based on this and a corresponding consultation, the ServiceXpert team shows different options for problem solving. The supplier can thus choose the most suitable solution from the individual options, which can be implemented by ServiceXpert at short notice. Graphic: © ServiceXpert GmbH S H A R E